Returns & Exchange Policy
PLEASE READ OUR RETURNS & EXCHANGE POLICY IN ITS ENTIRETY BEFORE FILING AN EXCHANGE.
Our exchange policy lasts 14 days from the date of purchase. Defective device claims beyond 14 days of delivery need to go directly through the device manufacturer's warranty service.
Items damaged by miss-use or improper care are not covered by our policy.
Exchanges are handled on a case by case basis and authorized at Blazed Vapes' discretion.
For Buyer's Remorse claims, customers will be responsible for shipping the product back to us. Shipping charges are NON-REFUNDABLE/NON-CREDITABLE.
Blazed Vapes only provides a direct exchange for qualified defective items or store credit towards an alternate device. Out of Stock, DOA, Wrong Items, or Buyer's Remorse claim are the exceptions to the rule any may qualify for a refund. Our DOA, Missing Items, Wrong Items, and Buyer's Remorse policy are outlined below:
Process for filing a claim:
Please contact our customer service team by sending an email to firstname.lastname@example.org and provide the following information:
- Full Name
- Your Mailing Address
- Order Number
- Date of Purchase (Not Date of Delivery)
- Type of Claim (DOA, Defective Item, Wrong Item, Buyer's Remorse)
- Type of Request (same item exchange, store credit towards alternate item, or refund (ONLY if your product qualifies for DOA, Wrong Item, or Buyer's Remorse)
- The name of the Product(s) - Include Brand, Model, and Color
- Description of the Issue(s)
* Please Note: you may be asked to provide photo or video proof of the item's defect.*
The RMA number needs to be written clearly on the exterior of the package. Without this number, our shipping department will disregard the package altogether.
If your item(s) are approved for an exchange, Blazed Vapes will provide you with an RMA Number for the defective item(s). You are then responsible to carefully package and ship the item(s) back to us. Once we've received the item, we will need some time to inspect and process the exchange. If your item(s) qualify for an exchange, we will package your exchange and email you the new tracking number.
Due to the sensitive nature of their design, and obvious safety reasons, we do not accept returns on the following items:
- Used/Opened Tank/RDA/RDTA systems
- Used/Opened Coils/Atomizers
- Used/Opened Cartridges or Pods
- Used/Opened Cartomizers
- Used/Opened Drip Tips
- Herb Products
In order for your defective item to be eligible for exchange or credit, it must meet the following requirements:
- Must not show signs of physical damage or severe scratching
- Cannot be exchanged for minor visual defects, such as minor scuffs, or discoloration
- All accessories included in the purchased package must be sent in with the defective device
- Please pack your return well. We cannot give full credit on devices that are damaged during transportation back to us due to poor packaging
- If damage during transportation is clearly the fault of the carrier, you will not be held liable for damage as long as the item was packed with care
- Must not be on the list of non-returnable items
Refund and Exchange Policy:
Blazed Vapes does not provide refunds. We only provide a direct exchange for defective items or credit towards an alternate device. DOA, wrong items, or Buyer's Remorse items are the exception to the rule. Our DOA and Buyer's remorse policy is outlined below.
DOA, Missing Items, or Wrong Items:
All Dead on Arrival items, Missing components, or Wrong Item claims must be reported back to us within 72 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is important you use the time allotted to check if the item is DOA. We will only accept returns from the excluded item list if it is a DOA item and is reported within the 72 hour time frame.
The warranty excludes coverage for damage resulting from accident, disassembly, customized modification, or user-error.
Again, we do not exchange E-Liquids, Tank/RDA/RDTA systems, Coils/Atomizers Cartridges or Pods, Cartomizers, Drip Tips, Batteries, Chargers, Disposables, Herb Products, or any similar product unless notified it was DOA within 72 hours of delivery.
Please note that we do not accept returns or exchanges on items that are not defective but are opened or used. This is considered "Buyer's Remorse".
We only accept Buyer's Remorse exchanges if the item is unopened and unused with plastic seal in its original packaging. In other words, you must return it the way you received.
There is a 15% restocking fee on items returned under the Buyer's Remorse Policy.
For Buyer's Remorse returns, the customer is responsible for return shipping. Blazed Vapes does not compensate shipping costs for Buyer's Remorse returns. The RMA Number provided to you needs to be written clearly on the exterior of the package. Without this number, our shipping department will disregard the package altogether.Compatibility:
We do not guarantee compatibility between items. If you have any questions about compatibility please do your research or ask before placing your order. We will not accept returns due to incompatibility.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment.Sale or Clearance items (if applicable):
Only regular priced items may be refunded, unfortunately Sale or Clearance items cannot be refunded. We cannot guarantee we will have the exact item available for exchange if you've purchased a clearance item. Clearance items are not restocked, and if we've sold out of the item between the time of your purchase and the time that we process your exchange, you will be contacted and asked to select an alternate item.
Please submit any cancellation via email to email@example.com. Once the order has shipped, we will not be able to cancel your order.
BlazedVapes.com (Blazed Vapes) will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a LI-ION battery. Please have a basic understanding of the batteries you are using and how to care for them properly.
Blazed Vapes covers all shipping costs related to returns and exchanges for defective device returns. Shipping costs for Buyer's Remorse returns are not covered by Blazed Vapes.
If an item is lost or damaged, please contact us and we will conduct an investigation that may take up to 30 days. Based on the information provided and tracking data from the respective carrier, the time of investigation may vary. Note: We are not responsible for lost, stolen or otherwise damaged products returned to BlazedVapes.com. If we recognize the package has been damaged, or the products being returned are missing or not our product, we will notify you within 24-48 hours of processing your return.
NOTE: IF YOU SENT AN ITEM FOR RETURN AND THE ITEM DOES NOT QUALIFY FOR A RETURN. YOU WILL WANT THE ITEM BACK BECAUSE WE WILL NOT REFUND YOU. IF YOUR DISQUALIFIED RETURN NEEDS TO BE SENT BACK, YOU WILL BE HELD RESPONSIBLE TO PAY SHIPPING FEES TO GET THE ITEM BACK TO YOU. WE WILL NOT SEND A DISQUALIFIED ITEM BACK UNTIL SHIPPING COSTS ARE PAID (USUALLY ABOUT $5) IT IS YOUR RESPONSIBILITY TO THOROUGHLY READ THE RETURN POLICY. IF YOU ARE UNSURE IF YOUR ITEM QUALIFIES FOR EXCHANGE OR RETURN PLEASE CONTACT US BY EMAIL PRIOR TO SENDING IN YOUR DEVICE.